If customers are having difficulties with the product they can contact MSB anytime and get technical assistance regarding the installation and correct usage of the product. MSB also offers a 2 year warranty and ensures that everything is implemented strictly following the EU requirements. If you would like to return the product and get compensation we will ask you to ship the product back to us (see more in return policy section) so that we can examine and compile a report with the necessary results. Afterwards we will ensure to compensate you either in form of product exchange or refund including the delivery fees.
No warranty will be covered in the cases provided below:
- Intentional damage and/or modification, wrong installation and/or usage of the product
- No defects and problems detected while examining the product
- No necessary documents such as Proof of Purchase are provided and/or the period of warranty is over.