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Warranty

If you want to return your product under warranty, please, follow our instructions:

  • Contact our Customer Support;
  • Provide our Customer Support with details about the issue with pictures/videos;
  • Our Customer Support specialists will help you by either fixing the existing product or proceeding with a replacement.

In case of a replacement:

  • Customer will be asked to ship back the product according to our return policy guideline.
  • After receiving the product to our fulfillment center, we will inspect if there is any technical issue with the product and will give a report with options of replacement or a refund according to our return policy guideline.

Warranty won’t be covered if:

  • There is any physical damage with any item in the package;
  • The unit was opened from inside and there was a repair attempt;
  • The customer is not providing any proof of the malfunction.
  • The customer is not providing the proof of purchase (i.e. email, invoice)

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